AI Solution Technologies
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Enterprise Platforms & Integration / SUB-PRACTICE 10.2

CRM & Enterprise Solutions.

Every CRM & Enterprise Solutions service AI Solution Technologies delivers — 5 in total, within the Enterprise Platforms & Integration practice.

Book a scoping call →See how it runs
Salesforce, MuleSoft, ServiceNow and AWS implementationCustomer 360 and pipeline analyticsPayroll data assessment, award analysisAPI-led integration architecture
BUILT ON
MicrosoftAzureAWSGoogle CloudDatabricksSnowflake

The problems CRM & Enterprise Solutions exists to solve.

Customer information fragmented across disconnected systems
Pipeline and service reporting that leadership does not trust
Enterprise platforms that do not talk to each other
Historical compliance exposure in payroll or entitlements

What is CRM & Enterprise Solutions?

SENIOR-LEDAssessment and solution design
PRODUCTION-READYConfiguration, customisation and workflow implementation
KPI-DEFINEDData migration and reconciliation

Get a free discovery sprint

Before you commit, we help you confirm the use case, check data readiness, define the KPI, and work out which of the 5 CRM & Enterprise Solutions services actually fit the problem you have.

For a limited number of teams each quarter, we run the full sprint free of charge.

Claim a free sprint →
THIS SUB-PRACTICE
5SERVICES
0NEW FOR 2026-27
7STAGE DELIVERY

How CRM & Enterprise Solutions runs.

01
Confirm objectives, stakeholders, constraints and success measures
Review current systems, data, controls and delivery readiness
Prepare the target design, backlog, governance and implementation plan
Test the priority requirements through a prototype, pilot or controlled design review
Configure, integrate, test and deploy the approved solution
Train users, transfer knowledge and establish operating procedures
Monitor adoption, performance, cost, quality and improvement opportunities
KEY CAPABILITIES

What we bring to CRM & Enterprise Solutions.

  1. 01Salesforce, MuleSoft, ServiceNow and AWS implementation experience
  2. 02Customer 360 and pipeline analytics
  3. 03Payroll data assessment, award analysis and remediation calculation
  4. 04API-led integration architecture
  5. 05Managed support after implementation

What you get, and what follows

DELIVERABLESAssessment and solution designConfiguration, customisation and workflow implementationData migration and reconciliationIntegration with connected systemsAnalytics and reporting layerTraining, support and optimisation
BUSINESS OUTCOMESA single trusted view of the customerReporting leadership acts onSystems that exchange data reliablyCompliance exposure quantified and remediatedA platform that supports automation and AI

The 5 services inside CRM & Enterprise Solutions.

5 SERVICES
CRM Analytics & ReportingCustomer 360, pipeline, service and marketing analytics built on CRM data with executive reporting.Salesforce Implementation & IntegrationConsulting, configuration, automation, integration and support across Sales Cloud, Service Cloud and Experience Cloud.MuleSoft & ServiceNow IntegrationAPI-led integration and workflow integration using MuleSoft and ServiceNow across the enterprise estate.AWS Enterprise SolutionsSolution architecture, migration, modernisation and managed support on Amazon Web Services.Payroll Compliance & RemediationPayroll data assessment, award and entitlement analysis, historical review, remediation calculation and ongoing monitoring.
INVESTMENT & DELIVERY

How we engage on CRM & Enterprise Solutions.

INDICATIVE VALUE
A$60,000 – A$250,000A$250,000 – A$1,200,000
The bands across these 5 services. Each service page carries its own; the scoping call confirms the range for your environment before anything is committed.
DELIVERY MODELS
Fixed price or milestone basedMilestone based, or time and materials for evolving scope
Delivered by a senior-led Australian team across 7 stages, from discovery through to optimisation.Discuss scope and timing ›
WHO THIS IS FOR
  • Banks, insurers, superannuation funds and professional-services firms
  • Retail, property and logistics operators
  • Large enterprises and mid-market organisations undergoing modernisation
  • Construction, engineering and infrastructure contractors

What our customers say.

All customer stories
"Reconciliation that took our team nine days now closes in three — with a full audit trail on every match. It changed how the board sees AI.
Finance ManagerGCC Construction Group, Dubai
"Site teams stopped digging through folders. They ask the assistant, they get the clause with a citation, and they move on.
Project DirectorTier-One Contractor, Sydney
"The anomaly models flag outliers the week they appear, not at quarter-end. We stopped two overruns before they hit the P&L.
Commercial DirectorProperty Developer, Dubai
"Seven subsidiaries of spreadsheets became one governed reporting platform. The executive finally trusts the numbers on the screen.
Group CFOInfrastructure Holding, Riyadh

Our partnerships with
industry leaders

MicrosoftSolutions Partner
Google CloudPartner
SalesforcePARTNER
AWSpartner
network

Elsewhere in Enterprise Platforms & Integration.

The whole practice →
SUB-PRACTICE 10.1Microsoft Business Applications3 servicesExplore ›SUB-PRACTICE 10.3Enterprise Integration6 servicesExplore ›

Scope CRM & Enterprise Solutions in one call.

Tell us the problem. We'll tell you which of the 5 services fit — and exactly how we'd deliver them.

Book a scoping call →
← Back to all Enterprise Platforms & Integration services