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PRACTICE 11

Managed AI, Data & Cloud Services.

Continuous monitoring of AI system availability, performance, cost and output quality.

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25SERVICES IN THIS PRACTICE

5SPECIALIST SUB-PRACTICES

Managed-service retainer with agreed service levelsDELIVERY MODEL

The problems this practice exists to solve.

AI systems deployed and then left unattended

Model and agent performance degrading without anyone noticing

Running cost that nobody owns

No reporting on whether the AI is still delivering the promised benefit

HOW THIS PRACTICE IS ORGANISED

5 specialist areas.

Pick the one that matches your problem, or search the full list below.

11.1Managed AI ServicesMonitoring, alerting and on-call coverage4 SERVICES· 2 NEW 11.2Managed Data & AnalyticsService transition and knowledge capture5 SERVICES· 2 NEW 11.3Managed Cloud & Application ServicesService transition and documentation5 SERVICES 11.4Engagement ModelsEngagement model design and commercial terms6 SERVICES 11.5Business EnablementProcess documentation and transition5 SERVICES

Every service in this practice.

25 SERVICES · 4 NEW FOR 2026-27

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All 25 services, grouped by sub-practice

SUB-PRACTICE 11.1Managed AI Services4 SERVICES2 NEWExplore Managed AI Services ›

AI System MonitoringContinuous monitoring of AI system availability, performance, cost and output quality.Model MonitoringMonitoring of model accuracy, drift, data quality and fairness in production, with retraining triggers.Managed GenAI OperationsNEWOngoing operation of generative AI systems covering prompt maintenance, model upgrades, evaluation and cost control.Managed Agent OperationsNEWOngoing operation of an agent estate covering monitoring, evaluation, permission review, incident response and reporting.

SUB-PRACTICE 11.2Managed Data & Analytics5 SERVICES2 NEWExplore Managed Data & Analytics ›

Data Platform SupportSupport and operation of the enterprise data platform including incident management and enhancement.Power BI Managed ServicesOngoing support, development and governance of a Power BI estate.Data-Pipeline MonitoringMonitoring, alerting and remediation of production data pipelines against agreed service levels.Managed Microsoft FabricNEWOngoing administration, capacity management, optimisation and support of a Microsoft Fabric environment.Analytics-as-a-ServiceNEWAnalytical capability delivered as an ongoing service, with an agreed backlog and monthly capacity.

SUB-PRACTICE 11.3Managed Cloud & Application Services5 SERVICESExplore Managed Cloud & Application Services ›

Cloud Managed ServicesOngoing management of cloud environments covering monitoring, patching, cost, security and support.Application MaintenanceOngoing corrective, adaptive and perfective maintenance of business applications.Incident ManagementStructured incident handling with defined severities, escalation and post-incident review.Service-Level ReportingRegular reporting against agreed service levels, with trend analysis and improvement actions.Continuous ImprovementA standing programme of measured improvement across delivered systems and processes.

SUB-PRACTICE 11.4Engagement Models6 SERVICESExplore Engagement Models ›

Dedicated Technology TeamA dedicated team of engineers, architects and project management assigned to the client with monthly capacity and client-controlled priorities.Offshore Development CentreA dedicated offshore delivery centre with recruitment, engineering management, secure infrastructure and performance management.Fixed-Price ProjectsDefined scope, fixed budget, clear milestones, acceptance criteria and a controlled change process.Hybrid Delivery ModelAustralian client leadership combined with offshore engineering capacity and regional market support.Time & MaterialsFlexible engagement charged at agreed rates with transparent reporting and monthly invoicing.Managed-Service RetainerA monthly service fee for agreed capacity, service-level commitments, monitoring, maintenance and optimisation.

SUB-PRACTICE 11.5Business Enablement5 SERVICESExplore Business Enablement ›

Accounts & Finance OutsourcingOutsourced finance operations covering bookkeeping, accounts payable and receivable, reconciliation and management reporting.HR & Recruitment Process OutsourcingOutsourced recruitment and human resources administration.Digital Marketing & BrandingBrand, content and campaign services supporting demand generation.SEO, AEO & GEOSearch, answer-engine and generative-engine optimisation so the organisation is found by both people and AI systems.Social Media ManagementPlanning, production and management of organisational social media presence.

What we deliver.

Monitoring, alerting and on-call coverage

Regular evaluation against agreed measures

Model, prompt and agent maintenance

Cost reporting and optimisation actions

Monthly service report and improvement backlog

Incident management and escalation

The outcomes that follow.

AI that keeps working after the project team leaves

Degradation detected and corrected early

Predictable, reported running cost

Continuing evidence for governance and audit

Benefit sustained rather than eroding

How every engagement runs.

01Discoverconfirm objectives, stakeholders, constraints and success measures

02Assessreview current systems, data, controls and delivery readiness

03Designprepare the target design, backlog, governance and implementation plan

04Validatetest the priority requirements through a prototype, pilot or controlled design review

05Implementconfigure, integrate, test and deploy the approved solution

06Enabletrain users, transfer knowledge and establish operating procedures

07Optimisemonitor adoption, performance, cost, quality and improvement opportunities

BUILT FORBanks, insurers, superannuation funds and professional-services firmsGovernment agencies and regulated public-sector bodiesLarge enterprises and mid-market organisations undergoing modernisationUtilities, energy and resources operators

What our customers say.

All customer stories

"Reconciliation that took our team nine days now closes in three — with a full audit trail on every match. It changed how the board sees AI.

Finance ManagerGCC Construction Group, Dubai

"Site teams stopped digging through folders. They ask the assistant, they get the clause with a citation, and they move on.

Project DirectorTier-One Contractor, Sydney

"The anomaly models flag outliers the week they appear, not at quarter-end. We stopped two overruns before they hit the P&L.

Commercial DirectorProperty Developer, Dubai

"Seven subsidiaries of spreadsheets became one governed reporting platform. The executive finally trusts the numbers on the screen.

Group CFOInfrastructure Holding, Riyadh

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