Agent Design & Build.

Every Agent Design & Build service AI Solution Technologies delivers — 23 in total, within the Agentic AI & Intelligent Automation practice.

Book a scoping call →See how it runs

Agent architecture with governed write accessMulti-agent orchestration and tool integrationPermission-aware retrieval respecting existing access controlsApproval, escalation and containment design

BUILT ON

The problems Agent Design & Build exists to solve.

Knowledge work absorbing skilled staff time on repeatable tasks

AI pilots that impress in demonstration but never reach production

No safe way to let an AI system take an action rather than suggest one

Automation that breaks whenever an underlying system changes

What is Agent Design & Build?

SENIOR-LEDAgent design specification covering role, scope, autonomy tier and permitted actions

PRODUCTION-READYWorking agent integrated with the client's systems of record

KPI-DEFINEDHuman approval gates and escalation paths

Get a free discovery sprint

Before you commit, we help you confirm the use case, check data readiness, define the KPI, and work out which of the 23 Agent Design & Build services actually fit the problem you have.

For a limited number of teams each quarter, we run the full sprint free of charge.

Claim a free sprint →

THIS SUB-PRACTICE

23SERVICES

19NEW FOR 2026-27

7STAGE DELIVERY

How Agent Design & Build runs.

Confirm objectives, stakeholders, constraints and success measures

Review current systems, data, controls and delivery readiness

Prepare the target design, backlog, governance and implementation plan

Test the priority requirements through a prototype, pilot or controlled design review

Configure, integrate, test and deploy the approved solution

Train users, transfer knowledge and establish operating procedures

Monitor adoption, performance, cost, quality and improvement opportunities

KEY CAPABILITIES

What we bring to Agent Design & Build.

01Agent architecture with governed write access to enterprise systems
02Multi-agent orchestration and tool integration
03Permission-aware retrieval respecting existing access controls
04Approval, escalation and containment design
05Evaluation, monitoring and cost control from day one

What you get, and what follows

DELIVERABLESAgent design specification covering role, scope, autonomy tier and permitted actionsWorking agent integrated with the client's systems of recordHuman approval gates and escalation pathsFull action and decision logging for auditEvaluation results against agreed success measuresOperational runbook and knowledge transfer

BUSINESS OUTCOMESWork completed rather than merely recommendedSkilled staff time returned to higher-value activityConsistent, logged and reviewable executionA bounded, governable footprint rather than uncontrolled autonomyA repeatable pattern that can be extended to the next process

The 23 services inside Agent Design & Build.

23 SERVICES · 19 NEW

Workflow-Engine IntegrationNEWIntegration of agents with Power Automate, Logic Apps, Temporal or equivalent orchestration platforms so agents operate inside existing process infrastructure.Tool-Use & Function-Calling DesignNEWDefinition of the tool surface an agent may call, with schemas, validation, rate limits and failure handling.Task-Agent DevelopmentNEWBuild of a single-purpose agent that completes one well-defined task reliably and hands back to a human or another system.Role-Owning Agent DevelopmentNEWBuild of an agent that owns a persistent business outcome rather than a single task, with memory, context and accountability for a defined scope of work.Multi-Agent OrchestrationNEWDesign and implementation of systems where several specialised agents collaborate, delegate and hand off work under a supervising controller.Model Context Protocol (MCP) Server DevelopmentNEWBuild of MCP servers that expose enterprise systems, data and tools to AI agents through a standard, governed interface.MCP Tool & Connector DevelopmentNEWDevelopment of individual tools and connectors that give agents controlled access to specific applications, databases and services.Legacy RPA-to-Agent MigrationNEWAssessment and migration of brittle robotic process automation into resilient agent-based automation, retiring screen-scraping dependencies.Intelligent AutomationAutomation of end-to-end business processes combining workflow orchestration, document intelligence, decisioning and human approval.Human-in-the-Loop Approval Gate DesignNEWDesign of the points at which a human must review, approve or reject agent actions, and the interface through which they do it.Governed Write-Back EngineNEWControlled, auditable write access from agents into ERP, CRM, HR, finance and banking systems, with approval gates and full transaction logging.AI PodsA dedicated, cross-functional pod of AI engineers, data engineers and a solution architect assigned to a client on a monthly capacity basis.AI Agents, Workflows & Agentic OperationsImplementation of production agent workflows integrated with enterprise systems, including orchestration, monitoring and operational handover.Agent-to-Agent (A2A) Protocol ImplementationNEWImplementation of standardised agent-to-agent communication so that agents built by different teams or vendors can interoperate safely.Agentic AI & AutomationDesign and delivery of autonomous and semi-autonomous AI systems that execute multi-step business processes under defined oversight.Agent Use-Case Discovery & PrioritisationNEWStructured identification and scoring of candidate agent use cases by value, feasibility, data readiness and risk exposure.Agent State & Session ManagementNEWImplementation of durable state so long-running agent processes survive interruption, restart and handover.Agent Simulation & Sandbox EnvironmentsNEWIsolated environments where agents can be tested against realistic data and systems before being given production access.Agent Registry DesignNEWThe catalogue that records every agent, its owner, its permissions, its version and its operating status — the control point for an agent estate.Agent Planning & Reasoning DesignNEWDesign of how an agent decomposes a goal into steps, selects tools, evaluates progress and recovers from failure.Agent Memory ArchitectureNEWDesign of short-term, long-term and episodic memory so an agent retains relevant context across sessions without accumulating risk.Agent Escalation & Fallback DesignNEWDefinition of what an agent does when it is uncertain, blocked or out of scope, including escalation routing and safe degradation.Agent Design & BlueprintingNEWSpecification of each agent's role, scope, permitted actions, autonomy tier, escalation paths and success measures before development begins.

INVESTMENT & DELIVERY

How we engage on Agent Design & Build.

INDICATIVE VALUE

A$60,000 – A$250,000A$250,000 – A$1,200,000Monthly retainer, A$7,500 – A$25,000 per month

The bands across these 23 services. Each service page carries its own; the scoping call confirms the range for your environment before anything is committed.

DELIVERY MODELS

Fixed price or milestone basedMilestone based, or time and materials for evolving scopeManaged-service retainer with agreed service levels

Delivered by a senior-led Australian team across 7 stages, from discovery through to optimisation.Discuss scope and timing ›

WHO THIS IS FOR