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Agentic AI & Intelligent Automation / SUB-PRACTICE 2.4

Business Process Automation.

Every Business Process Automation service AI Solution Technologies delivers — 8 in total, within the Agentic AI & Intelligent Automation practice.

Book a scoping call →See how it runs
Process mining and structured redesign beforeDocument intelligence for unstructured inputsIntegration with finance, HR and operationalHuman approval retained where judgement
BUILT ON
MicrosoftAzureAWSGoogle CloudDatabricksSnowflake

The problems Business Process Automation exists to solve.

Manual, repetitive processing across finance, HR and operations
High error rates and rework in document-driven processes
Reporting assembled by hand each cycle
Process knowledge held by a small number of individuals

What is Business Process Automation?

SENIOR-LEDProcess assessment and automation opportunity map
PRODUCTION-READYRedesigned target process with handoffs removed
KPI-DEFINEDAutomated workflow implemented and tested

Get a free discovery sprint

Before you commit, we help you confirm the use case, check data readiness, define the KPI, and work out which of the 8 Business Process Automation services actually fit the problem you have.

For a limited number of teams each quarter, we run the full sprint free of charge.

Claim a free sprint →
THIS SUB-PRACTICE
8SERVICES
0NEW FOR 2026-27
7STAGE DELIVERY

How Business Process Automation runs.

01
Confirm objectives, stakeholders, constraints and success measures
Review current systems, data, controls and delivery readiness
Prepare the target design, backlog, governance and implementation plan
Test the priority requirements through a prototype, pilot or controlled design review
Configure, integrate, test and deploy the approved solution
Train users, transfer knowledge and establish operating procedures
Monitor adoption, performance, cost, quality and improvement opportunities
KEY CAPABILITIES

What we bring to Business Process Automation.

  1. 01Process mining and structured redesign before automation
  2. 02Document intelligence for unstructured inputs
  3. 03Integration with finance, HR and operational systems
  4. 04Human approval retained where judgement is required
  5. 05Measurable baseline and post-implementation comparison

What you get, and what follows

DELIVERABLESProcess assessment and automation opportunity mapRedesigned target process with handoffs removedAutomated workflow implemented and testedException handling and escalation designPerformance measurement against a documented baselineUser training and operational handover
BUSINESS OUTCOMESReduced processing time and manual effortFewer errors and less reworkConsistent application of policyReduced key-person dependencyA documented process that can be improved further

The 8 services inside Business Process Automation.

8 SERVICES
Back-Office Process AutomationAutomation of repetitive administrative processes across finance, HR, procurement and operations.Document ProcessingAutomated extraction, classification and validation of information from structured and unstructured documents.Invoice AutomationEnd-to-end automation of invoice capture, coding, matching, approval and posting.Reporting AutomationAutomated assembly, validation and distribution of recurring management and regulatory reports.CRM AdministrationOngoing configuration, data hygiene, workflow maintenance and user support for a customer relationship management platform.Customer-Service WorkflowsDesign and automation of service processes covering intake, triage, resolution, escalation and follow-up.Workflow OptimisationAnalysis and redesign of business workflows to remove handoffs, delays and rework before automation is applied.Process OptimisationMeasurement and improvement of end-to-end process performance using process mining and structured redesign.
INVESTMENT & DELIVERY

How we engage on Business Process Automation.

INDICATIVE VALUE
A$60,000 – A$250,000Monthly retainer, A$7,500 – A$25,000 per month
The bands across these 8 services. Each service page carries its own; the scoping call confirms the range for your environment before anything is committed.
DELIVERY MODELS
Fixed price or milestone basedManaged-service retainer with agreed service levels
Delivered by a senior-led Australian team across 7 stages, from discovery through to optimisation.Discuss scope and timing ›
WHO THIS IS FOR
  • Banks, insurers, superannuation funds and professional-services firms
  • Construction, engineering and infrastructure contractors
  • Healthcare providers, aged-care operators and NDIS businesses
  • Large enterprises and mid-market organisations undergoing modernisation

What our customers say.

All customer stories
"Reconciliation that took our team nine days now closes in three — with a full audit trail on every match. It changed how the board sees AI.
Finance ManagerGCC Construction Group, Dubai
"Site teams stopped digging through folders. They ask the assistant, they get the clause with a citation, and they move on.
Project DirectorTier-One Contractor, Sydney
"The anomaly models flag outliers the week they appear, not at quarter-end. We stopped two overruns before they hit the P&L.
Commercial DirectorProperty Developer, Dubai
"Seven subsidiaries of spreadsheets became one governed reporting platform. The executive finally trusts the numbers on the screen.
Group CFOInfrastructure Holding, Riyadh

Our partnerships with
industry leaders

MicrosoftSolutions Partner
Google CloudPartner
SalesforcePARTNER
AWSpartner
network

Elsewhere in Agentic AI & Intelligent Automation.

The whole practice →
SUB-PRACTICE 2.1Agent Design & Build23 services · 19 newExplore ›SUB-PRACTICE 2.2Packaged Departmental Agents22 services · 22 newExplore ›SUB-PRACTICE 2.3AgentOps10 services · 10 newExplore ›

Scope Business Process Automation in one call.

Tell us the problem. We'll tell you which of the 8 services fit — and exactly how we'd deliver them.

Book a scoping call →
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